Happy Sugar Dogs Phone Charm

⚠️ Pro-Care & Safety Tip

While our phone chains are made for durability, please note that they are designed as fashionable accessories only. They should not be used as the primary support for your phone. To prevent drops or damage to your device, please do not carry your phone solely by the chain or swing it. Treat it with the same love you'd give your favorite jewelry!

For all orders exceeding a value of 35 USD shipping is offered for free.

Returns will be accepted for up to 7 days of the Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item.

Check out our delivery Shipping policy for more details.

At Case Not Cake, we take great pride in the craftsmanship and quality of our handmade pieces. To maintain the highest standards of hygiene and product exclusivity, we only accept returns or exchanges for items that are defective or damaged upon arrival.

How to Start a Claim

If your item arrives with a manufacturing defect or shipping damage, please follow these steps within 7 days of delivery:

• Contact Us: Reach out to our support team with your order number.
• Provide Evidence: Attach clear photos or a short video showcasing the specific issue.
• Keep it Original: To be eligible, items must be unused and in their original packaging.

Terms & Conditions

• 7-Day Window: Requests submitted after 7 days of delivery will not be eligible for review.
• Prior Authorization: Please do not send items back without contacting us first. Returns sent without prior notice may result in a delay or denial of your claim.
• Final Sale: All sale items, clearance products, and limited promotional items are considered Final Sale and are not eligible for return or exchange.

Once your claim is verified, we will happily arrange a replacement or issue a refund at our discretion to ensure you have a 100% positive experience with Case Not Cake.