FAQ
1. What materials are your phone cases made from?
A: To make each cute phone case more unique, we have carefully selected the most suitable frames and materials for each design. Currently, we have three kinds of materials for our phone cases, including TUP+In-Mold-Decoration (IMD), TUP+Mirror and PC+Soft Silicone.
2. Is there any other place to buy these deisgn phone cases?
A: All phone cases are one-of-a-kind designs that can only be found on the official Case Not Cake website.
3. Are your phone cases compatible with all phone models?
A: We currently only have iPhone cases. Here're all the iPhone cases we're selling: 12/12pro, 12pro max, 13/14, 13pro, 13 pro max, 14pro, 14pro max, 15, 15pro, 15pro max.
4. Do you offer customizable options for phone cases?
A: unfortunately, we currently do not offer customizable options for phone cases.
5. Where can I view customer reviews and testimonials for your phone cases?
A: Pls check our customer reviews below each product page or pls message us through the live chat bottom which is on the right side to get more review pictures:)
6. Do you offer warranty or guarantee options for your phone cases?
A: Pls check our warranty policy here: https://casenotcake.com/pages/warranty-policy
7. What's your refund policy?
A: Pls check our refund policy here: https://casenotcake.com/policies/refund-policy
8. Do you have shipping policy?
A: Pls check the shipping policy here: https://casenotcake.com/policies/shipping-policy
9. Do you offer bulk discounts for purchasing multiple phone cases?
A: Yes we do! Pls contact us if you would love to get bulk discounts for ordering over ten phone cases!
10. How to track my order?
A: You will receive a tracking information email once your order has been processed and shipped.
If you are experiencing trouble locating your tracking email, please sure to check your spam/junk folder or contact us on live chat/email.
Pls feel free to contact us at casenotcake@outlook.com or live chat if you have any questions or problems. We're happy to help:)