Warranty Policy

At Case not Cake, we stand behind the quality of our products and strive to provide our customers with products that meet their satisfaction. We offer a 2-month warranty on all accessories purchased directly from our website. This warranty covers manufacturing defects and malfunctions under normal use conditions.

Warranty Coverage

  • The warranty period for all accessories is valid for 2 months from the date of delivery.
  • The warranty covers manufacturing defects such as:
    • Cracks or breakages that occur during normal use.
    • Issues with material or workmanship that affect the functionality of the phone case.

How to Make a Warranty Claim

If you believe your cases purchased directly from us are experiencing a defect covered by our warranty, please follow these steps to initiate a warranty claim:

  1. Contact our customer service team at casenotcake@outlook.com within the warranty period, providing:
    • Proof of purchase (order number, receipt, or invoice).
    • Clear photos or videos showing the defect or issue with the products.
  2. Our customer service team will assess the warranty claim and determine whether the issue is covered under the warranty.
  3. If the claim is approved, we will replace the phone case at our discretion.
  4. If the exact model or design of the phone case is no longer available, we may offer a comparable replacement.

Limitations and Exclusions

  • The warranty is only valid for the original purchaser and is non-transferable.
  • Any replacement accessories provided under warranty will be covered for the remaining duration of the original warranty period.
  • We reserve the right to refuse warranty claims that do not meet the specified criteria or are deemed ineligible.
  • We will cover the cost of shipping the replacement phone case back to the customer.
  • This warranty policy is subject to change without prior notice.

By purchasing a phone accessory from Case not Cake, you acknowledge and agree to the terms and conditions of this warranty policy.

For any questions or assistance regarding our warranty policy, please don't hesitate to contact our customer service team. We're here to help ensure your satisfaction with our products.